Commercial Shade StructuresĪt this time, we are unable to accept returns or allow refunds for any shade structures.

WillyGoat sends a confirmation email about any electric vehicles that are on backorder with the anticipated lead time. Electric VehiclesĮlectric riding vehicle orders on backorder may be canceled within 5 days of the order being placed and avoid cancellation fees after 5 days, a refund will be subject to a 3.5% fee to cover transaction fees. If an order for a wooden swing set has already shipped, we may be able to have it rerouted back to our warehouse, but the customer will only be refunded the total amount of the order minus shipping fees incurred by WillyGoat and a restocking fee of 10% of the total order amount. Two hours after an order is placed with a credit card or PayPal, you may be subject to a fee of 3.5% of your total order amount to cover transaction fees as well as any restocking and shipping fees outlined before, which will be deducted from your refund amount. Orders cancelled within 2 hours of being placed will not be subject to any fees. Please request a cancellation email if you’re canceling over a phone call. Orders may be canceled by email or voicemail, but an order is not considered canceled until a cancellation confirmation email is sent. If you would like to cancel your order, please call us at (888) 920-4628 or email us at as quickly as possible with your concern. In all cases, refunds may take up to 2-3 business days to process. Please call us at (888) 920-4628 or email us at with any questions about this policy - we are happy to clarify.ĭue to the high shipping costs of most WillyGoat products, actual shipping costs incurred by WillyGoat may be deducted from your refund, regardless of the shipping amount the customer paid. It is important that you read and follow the Refund Policy if you would like to receive a refund. The Refund Policy below is only intended to communicate when and how a customer is entitled to a refund. WillyGoat is committed to providing fast and efficient service, but there may be instances when our customers would like to return or cancel their order or are eligible for a refund. WillyGoat Refund Policy: Our Commitment to Customer Service:

Please see our FAQ and Shipping Policy for more information.

There are many instances where the crates and pallets can be pulled apart by hand and unloaded as well, but a forklift is generally the quickest way to unload the product and is what trucking companies recommend to avoid possible detention charges (unloading that takes more than 3 hours).

Commercial play systems generally benefit from having a forklift for unloading, which is typical in the industry.

Unless a loading dock is readily available, this equipment ships via curbside delivery.

Every order with complex shipping requirements receives shipping instructions.

If a quick ship product is required to ship sooner, please let us know, though you may be required to pay extra for separate shipments.

Products that are ordered from the same manufacturer will ship according to the longest lead time for those products.

Shipments can take up to 10 days in transit.Ship dates are a best estimate and not guaranteed.

Once the item has shipped, you will receive a tracking number and important instructions for unloading.Please check the 'Ships In' lead time above for this particular product - many of our commercial play equipment items are made to order.

Horse bouncer